ICS is hiring: Portland Client Coordinator
Date Posted: August 3, 2023
Immigration Counseling Service has been dedicated to defending the rights of immigrants for 40 years. We are a group of diverse individuals committed to providing high-quality immigration advocacy and representation to over 90 low-income immigrant communities throughout Oregon and Southern Washington. Our staff have extensive experience in immigrant and refugee communities (many being from immigrant families themselves) and trauma-informed care and are bilingual in English and Spanish. ICS encourages collaboration and is a supportive environment where our attorneys and staff constantly learn and grow. www.ics-law.org
ICS seeks a full-time Client Coordinator for our Portland office. This position is responsible for serving as the primary source of contact for all ICS clients and the public and to assist in intake, scheduling, and office administrative support.
Why Oregon? With offices in gorgeous Hood River and vibrant Portland, a career with ICS will offer you an environment of stunning natural beauty, quirky neighborhoods with plenty of character, and no sales tax! These Oregon cities have become destinations for young professionals, families, and world travelers alike for good reason. From rent to groceries, Portland offers a more affordable cost of living than other cities on the west coast. Worried about the rain? Portland’s annual rainfall is only slightly above the national average, and your patience on rainy days will be repaid by sunny summer days that aren’t scorching hot. ICS operates across Oregon, so you’ll have the opportunity to experience the state’s diverse natural scenery—from coast to desert, valley to mountaintops.
Job Duties:
Greets and assists clients.
Answers phones and returns voice messages.
Directs calls and provides information to callers as needed.
Schedules appointments and coordinates consultation requests.
Maintains electronic and physical client files.
Coordinates receipt and distribution of client documents.
Facilitates communication between clients and legal workers, including Spanish
Enters data into Camp Legal and other databases.
Collects and process client payments.
Processes mail and delivers to recipients.
Translates Spanish language documents for immigration applications.
Provides administrative assistance to staff, such as copying, scanning, and mailing.
Other duties as assigned.
Qualifications:
High School Diploma or GED.
Must be highly organized with attention to detail.
Must be fluent in English and Spanish and have experience working and interacting with immigrant populations.
Salary and Benefits: ICS offers an excellent total compensation plan. Salary is commensurate with experience with a salary range of $41,859 - $46,954 with a demonstrated key language proficiency in Spanish. Our 401(k) Plan includes an employer contribution of 3% of salary according to terms. Our benefits package includes fully paid health, vision & dental plans for employee level coverage, generous paid-health related leave, including 8 weeks of paid parental leave after 6 months of employment, and vacation (20 days of paid time off annually in your first year) in addition to 14 paid holidays, and a 35-hour standard work week
Working Conditions:
Hybrid Work: We have been utilizing and evaluating a Hybrid Work Model during COVID 19. However, this position is identified as an essential worker and will be required to work from the office at least 4 days a week on a scheduled basis to be pre-arranged with your supervisor. We will provide you with a laptop, printer, and cell phone. We are a collaborative office environment and pride ourselves in not only providing high-quality legal representation to the Oregon community but also learning from one another.
May require occasional driving of a motor vehicle and requires a valid insurable Driver’s License.
May require evening or weekend work; working with challenging clients; driving to centers where clients are located, immigration offices, immigration court, and state courts and clinics in various parts of Oregon and southern Washington.
ICS is committed to creating a diverse workforce to strengthen our organization and is proud to be an Equal Opportunity Employer. At ICS, we welcome and value applicants from all backgrounds, including marginalized and disenfranchised communities. We encourage applications from individuals who identify as Black, Indigenous, Latina/Latino, people of color, immigrants (including people who were formerly detained, undocumented, or who have navigated the immigration legal system), women, people with disabilities, members of the LGBTQA+ community, and individuals with rich cultural backgrounds and diverse language abilities. The individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work helps shape the culture here at ICS. We strive to have a workforce that represents the communities we serve.
All employment decisions at ICS are based on job requirements and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin or ancestry, citizenship, physical or mental disability, genetic information, age (18 and over), veteran status, uniform servicemember status, unemployment status, sexual orientation, gender identity (including gender-related identity and gender expression), marital status, family status, or an individual having been a victim of sexual abuse, including domestic abuse, sexual assault or stalking. However, being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you feel you have the skills but are hesitant to apply because you’re not sure if your exact background or years of experience are applicable, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Reasonable Accommodation: Any employee who needs accommodation to perform the essential functions of his or her job should communicate with the Executive Director. We will work with an employee to evaluate whether there is a reasonable accommodation that does not pose an undue hardship on the organization. Any proposed accommodation that creates an undue hardship on the organization, that does not allow the employee to perform the essential functions of the job, or that poses a serious safety risk to others that cannot be mitigated, is not a reasonable accommodation.
Position is: NON-EXEMPT and included in the NOLSW Local 2320 Bargaining Unit
Reports to: Managing Attorney
Number of Employees Supervised by this position: None
How to Apply: Please send a cover letter including your level of Spanish language ability, a current resume and references, and current contact information to admin@ics-law.org with the name of the position to which you’re applying in the subject line, and addressed to:
Client Coordinator Hiring Committee
Immigration Counseling Service (ICS)
519 SW Park Avenue, Suite 610
Portland, OR 97205
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